Convergys announces completion of billing systems upgrade for Vodafone wholesale business in Australia.
Convergys Corporation has completed a project to implement Convergys’ Rating and Billing Manager and Active Mediation Smart Apps, both part of Convergys Revenue Management Solutions, for Vodafone’s wholesale business in Australia. Convergys has supported all aspects of subscriber management for Vodafone’s MVNO business for many years, providing activation, mediation, rating, billing, inventory management and proactive messaging capability for all prepaid and postpaid services.
“By migrating its wholesale business subscribers onto the proven Convergys solutions used for its MVNO operation, Vodafone can provide the same high quality customer experience to all its MVNO and wholesale subscribers, further driving loyalty and satisfaction,” said Bob Lento, Convergys President, Information Management.
Convergys Smart BSS Solutions support convergent services and leverage real-time marketing innovation, helping to minimize risk, reduce operational costs and generate revenue. Convergys supports seven of FORTUNE’s top 10 communications companies.
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